Notes on running a busy team
Shorter pieces beneath the four guides. Written from setting this up in real businesses, so they tend to be about what went wrong rather than what should work.
The WhatsApp 24-hour window, explained
Why a business can reply freely for 24 hours and then needs an approved template. What it means for reminders, and what it costs.
Read the articleThe question your team cannot answer
Walking round asking four people takes forty minutes, returns their memory rather than the facts, and has to be repeated tomorrow.
Read the articleWhat per-seat pricing actually costs you
The headline rate is not the problem. Per-seat pricing turns hiring into a cost and pushes teams into sharing logins - which breaks the thing you…
Read the articleWhy your last task app died in month two
The software was not the problem. The one question that predicts whether a tool is still in use in month three, and how to ask it…
Read the articleWrite the number, not “reasonable amounts”
A policy that says "at the manager's discretion" is not a rule. Why the vague version costs more than the wrong number would.
Read the articleThe five procedures to write first
Forget the fifty-page handbook. Start from the questions your staff have actually asked you twice, and write five pages this week.
Read the articleHow often should you chase somebody?
Three times, privately, inside working hours, then stop and have a different conversation. Why the limit matters more than the interval.
Read the articleThe three-line end-of-day update
Ask for less and you get more. What to ask for, what to leave out, and the real reason updates stop arriving in week two.
Read the articleBlocked is not the same as late
Overdue work is visible and gets chased. Blocked work looks like progress from the outside, which is why it is the more expensive of the two.
Read the articleWhy work dies in a group chat
A request sent to everybody becomes nobody's job. Why that happens, why it gets worse as the team grows, and the one-word fix.
Read the articleNo articles match. Try another word or topic.
Four guides that cover the whole job
Each guide answers one big question end to end, and links to the articles that go deeper.