The short version
Before we start installing: a full refund, no questions and no deductions. During installation: a refund minus the work already done, itemised. After handover: no refund - but if the software does not do what this site said it does, we fix it, and that obligation does not run out with the money.
| When you ask | What you get back |
|---|---|
| Before installation begins | Everything, less any bank charges |
| During installation | Everything less the work done, itemised |
| Within 14 days of handover, and it does not do what we said | Everything, if we cannot fix it |
| After handover, and it works as described | Nothing - we fix problems instead |
Before installation begins
If you change your mind before we have started work, tell us and we refund the full amount. We will not ask you to justify it, and there is no restocking fee on software.
The only deduction is any bank or payment-processor charge that cannot be recovered on a reversal, and we will show you what it was.
During installation
If you stop the project partway through, we refund what you paid less the work already done, and we will itemise that work rather than naming a round number.
Anything already created in your name is yours to keep whether you continue or not - the server, the WhatsApp Business account, the AI account, the domain configuration. You are not left with nothing for the hours that were spent.
The fourteen days after handover
If within fourteen days of handover the software does not do something this website says it does, that is our problem. Report it and we will fix it. If we cannot make it do what we said, you get a full refund.
What this does not cover is the software working correctly and your team not using it. That is a real risk and it is the reason the buyer's guide tells you to trial with your least enthusiastic member of staff rather than your most organised one. Please establish that before you buy, not after.
- Covered: a described feature that does not work, or does not work as described
- Covered: something we told you it would do on a call that it does not do
- Not covered: your team choosing not to send messages to it
- Not covered: wanting a feature we told you before purchase that it does not have
- Not covered: a third party - Meta, your AI provider, your host - changing their own terms
After that
No refunds, because the work has been delivered and the software is running on your server. What continues is the support obligation: defects reported during your twelve-month support period get fixed, and that does not depend on a refund window.
If you are unhappy after handover, tell us anyway. A problem we can fix is a better outcome for both of us than a customer who quietly stops using something they paid for.
How to ask
Email hello@bosun.pro. We will reply within one working day, and where a refund is due it is paid within seven working days by the route you paid on.
Taxes already remitted - GST, for instance - are refunded only to the extent we can recover them. We will tell you the exact figure rather than estimating it.